Member Support Staff Training

What do you do if you see sweaty smudges on the Studio 1 floor when you arrive for your shift? *

Bolsters get stored... *

Handles out, stacked in columns However they get put away

Blankets get folded... *

by students, and they always do it perfectly! at the start of every shift. Folded in thirds, neat, and stacked. once a week.

Mats... *

get rolled top-side out + stacked neatly in the rack. don't need to be checked or organized.

Check all responsibilities that get completed PRIOR TO the first class of your shift. *

Check class roster Prepare for red alerts, yellow alerts, etc. Studio 1 walk-through: stocking, organizing, inflating, folding, cleaning Studio 2 walk through: stocking, organizing, inflating, folding, cleaning Count the cash drawer Check emails Check voicemails Clean windows

Explain why a thorough walk-through is important for the overall studio/business AND also the student experience. *

Training Video: Opening the Studio

Member Support - Opening the Studio - Quiz